PaperLanternStore Return Policy
If you are unsatisfied with your purchase, simply return the item(s) in its unopened, original condition (including all original packaging). Products may be returned at the customer's expense within 30 days from the date your package was delivered. Refunds are for the cost of the merchandise only and excludes shipping charges (if any) and/or additional rush handling fees.
A 20% Restocking Fee will apply to any item(s) with a broken or ripped barcode seal and any packages that are unauthorized, unclaimed, refused, and/or return to sender.
- All items in our Clearance section and/or with "BLOWOUT" are FINAL SALES cannot be returned.
- Any items with plastic pull tab are not returnable once tab is pulled and/or missing.
- Any LED items with broken/ripped barcode seals will not be returnable.
- Any item that has been customized, personalized, used, altered, or damaged will not be refunded.
- Any Items returned opened & without original packaging.
Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for processing the return.
Paper Lantern Store - RMA Returns
274 Redwood Shores Parkway # 144
Redwood City, CA 94065
If you need a different color, size or style, we recommend that you place a new order for the needed replacement item(s) first and then return the item(s) you have already received due to possible out of stock situations. This will also ensure stock and the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items.
A refund will be issued, excluding shipping charges (if any) and/or additional rush handling fees, within 3 business days of receiving your returned order. Refunds are issued against the same credit card number you used to pay for the original order. If the order was paid by check, a refund check will be issued and mailed out to your address within 3 business days. We recommend that if you pay using a gift card, do not discard your gift card.
Please note that if we are unable to issue refund back to original payment method, a store coupon for an equivalent dollar value will be issued.
(Some banks may process refund sooner than others, please contact us and your bank if you have not received your credit within 7 business days)
Damaged Items :
Unfortunately, items may sometimes get damaged in transit so we must be notified of any damaged items within 5 business days of the receipt of your order. We will be unable to accept returns for any damaged items if we are not notified within this 5 business day damage period.
Return Policy - v2 - Effective 1/1/2019