Wonderful customer service!
The marquee light letter S was exactly what I wanted for my grandson and Paper Lantern was the only place I found this particular letter in this style--metal and the right size. Unfortunately, when it arrived at the time promised, the letter had been bent in transit. I contacted the company, sent a picture of the damage, and received a replacement letter within a few days--in time for Christmas!--with no other red tape necessary on my part! Wonderful! Customer service person was kind, apologetic and efficient. Thank you.