  
CS@AsianImportStoreInc.com
PaperLanternStore.com
a division of AsianImportStore.com
585 Taylor Way Ste #1
San Carlos, CA 94070
Tel: 650-802-8889
Toll Free: 877-804-8889
Fax: 650-802-8883
Mission Statement
PaperLanternStore.com is dedicated to giving our customers the best possible service when you order your products over the Internet. This includes safe and secure processing of your sensitive credit card information, fast processing of your order, courteous service, and continually adding new products to meet our customers' needs.
Domestic Shipping Policy
Domestic orders are usually processed within 1-2 business days. All US orders are shipped via UPS or USPS Priority Mail. Please allow 3-7 business days for products to arrive depending on the destination.
UPS Ground- Free UPS Ground shipping for orders over $100.00, enter coupon code "fship" in the coupon box at checkout. Coupon only applies to the continental 48 states (excludes Hawaii, Alaska, Canada, and International orders.) Coupon only valid to online placed orders. No P.O. are allowed for UPS Ground. Please see below for delivery time on UPS Ground.
UPS Overnight - UPS Overnight, UPS Overnight Saturday delivery, and 2nd Day Air Saturday delivery is available if you wish to use this shipping option, please call us and we will let you know if this option is available.
USPS - United States Postal Service will be used for all orders shipping to APO, FPO, PO Box, Hawaii, Alaska, PR, and Guam. APO and FPO postage stated at checkout may defer from actual shipping cost.
Oversize Charge - An additional $10.00 will be added to your order when shipped due to oversize classification with shipping companies. Cost applies to 1-12 lanterns and cannot be waived with Free Shipping.
**Once your order has been shipped, no modification to the order is allowed. This includes coupons, shipping options and or adding to the same order.
International Shipping
All Int’l shipping will go by United States Postal Service Air Mail. All Pricing are in USD currency. International orders are usually processed within 3-4 business days. International shipping times range from 7-10 business days. (Please allow extra time for foreign delivery due to customs and other factors.) International shipping charges are often significantly more expensive than domestic charges. Duty charges will vary depending on country, sometimes orders to specific countries must be shipped in separate boxes due to size limitations, please check with your local customs department. Place an order for the products you want over our secure server, and shipping charges to these countries will automatically be calculated in your order.
**Any unclaimed or unauthorized refusals of International packages are subject to all return postage amount and a 20% restock fee.
** Paperlanternstore.com has the right to select the best shipping carrier based on your personal delivery requirements (need-by date, value, best overall option, etc).
Canada
Canada orders will ship via USPS International Mail, please select "International Shipping". International shipping charges are often significantly more expensive than domestic charges. Duties (GST and PST) are the responsibility of the customer. Duties are NOT included in shipping charges at check out. Duties for Canada orders are usually 25%-30% of actual order amount.
For orders entering Canada via UPS Standard, please refer to the following link for brokerage charges:
UPS Brokerage Charges
Expedite Shipping is available via UPS or Fedex, if you wish to use this shipping option, please call us and we will let you know if this option is available on the items you are interested in ordering.
Return Policy
If you are unsatisfied with your purchase or wish for an exchange, simply return the item(s) in its original condition (including all original packaging) within 18 days of receipt.
If the package is returned after the 18 day period, and/or if the package has been opened, a 20% restocking fee will apply. All returns are carefully inspected; any damaged or used items cannot be refunded or exchanged. No returns or exchanges after 31 days.
Returning orders with Free Shipping:
If your final purchase, after all returned items are credited, is less than $100, actual shipping cost will be deducted from the refund amount.
**Note: All unclaimed or refused packages by customers will be subject to a 20% restocking fee. Only authorized refusals of packages will not be subject to these charges.
**If there are any problems with your order, please contact us within 7 business days of receipt of your order. Delay of notifying us within the 7 business days, will result in non returnable orders.
A refund will be issued, excluding actual shipping and handling fees, within 7 business days of receiving your returned order. Refunds are issued against the same credit card number you used to pay for the original order. If the order was paid by check, a refund check will be issued and mailed out to your address within 7 business days.
Fraudulent Orders
 All Fraudulent and Suspicious Orders will be reported to the Internet Fraud Complaint Center (IFCC) and proper
government agencies. The
Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C).
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