  
CS@AsianImportStoreInc.com
PaperLanternStore.com
a division of AsianImportStore.com
1100 Industrial Rd. # 17
San Carlos, CA 94070
Toll Free: 1-877-256-8578
Local/Int'l: 1-650-802-8889
Local/Int'l: 1-650-802-8883
Fax: 1-888-503-1993
Mission Statement
PaperLanternStore.com is dedicated to giving our customers the best possible service when you order your products over the Internet. This includes safe and secure processing of your sensitive credit card information, fast processing of your order, courteous service, and continually adding new products to meet our customers' needs.
Domestic Shipping Policy
Domestic orders are PROCESSED within 2-3 business days (Please see below for processing times). All US orders are shipped via UPS or USPS Priority Mail. Please allow 3-7 business days for products to arrive depending on the destination.
UPS Ground orders are usually processed within 2-3 business days. Free UPS Ground shipping for orders over $100.00, enter coupon code "fship" in the coupon box at checkout. Coupon only applies to the continental 48 states (excludes Hawaii, Alaska, Canada, and International orders.) Coupon only valid to online placed orders. No P.O. are allowed for UPS Ground. Please see below for delivery time on UPS Ground.
UPS 3 Day Select & 2nd Day Air orders are processed the same business day if orders are submitted before 11:30A.M. PST.
UPS Overnight - UPS Overnight, UPS Overnight Saturday delivery, and 2nd Day Air Saturday delivery is available if you wish to use this shipping option, please call us and we will let you know if this option is available.
USPS/United States Postal Service orders are usually processed within 2-3 business days, and will be used for all orders shipping to APO, FPO, PO Box, Hawaii, Alaska, PR, and Guam. APO and FPO postage stated at checkout may defer from actual shipping cost.
**Once your order has been SHIPPED, no modification to the order is allowed. This includes coupons, shipping options and or adding to the same order.
**Any address changes to US based addresses on UPS, OnTrac, or FedEx, will imply a $10 service charge.
International Shipping
All Int’l shipping will go by United States Postal Service Air Mail. All Pricing are in USD currency. International orders are usually processed within 3-4 business days. International shipping times range from 7-10 business days. (Please allow extra time for foreign delivery due to customs and other factors.) International shipping charges are often significantly more expensive than domestic charges. Duty charges are NOT included in shipping charges, and will vary depending on country, sometimes orders to specific countries must be shipped in separate boxes due to size limitations, please check with your local customs department. Place an order for the products you want over our secure server, and shipping charges to these countries will automatically be calculated in your order.
** Paperlanternstore.com has the right to select the best shipping carrier based on your personal delivery requirements (need-by date, value, best overall option, etc).
Canada
Canada orders will ship via USPS International Mail, please select "International Shipping". International shipping charges are often significantly more expensive than domestic charges. Duties (GST and PST) are the responsibility of the customer. Duties are NOT included in shipping charges at check out. Duties for Canada orders are usually 5%-20% of actual order amount.
Expedite Shipping is available via UPS or FedEx, if you wish to use this shipping option, please call us at 1-650-802-8889 and we will let you know if this option is available on the items you are interested in ordering.
Return Policy
If you are unsatisfied with your purchase or wish for an exchange, simply return the item(s) in its original condition (including all original packaging) within 30 days of receipt. Products may be returned at the customer’s expense within 30 days from the date of delivery. Refunds are for the cost of the merchandise only and do not include shipping and handling charges.
Please note:
Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
A 20% restocking fee will apply if:
- Any item returned that falls outside our normal return guidelines
- Unauthorized: unclaimed, refused, and/or return to sender packages
- If more than 2 packaging is opened and /or missing
A refund will be issued, excluding actual shipping and handling fees, within 3 business days of receiving your returned order. Refunds are issued against the same credit card number you used to pay for the original order. If the order was paid by check, a refund check will be issued and mailed out to your address within 3 business days.
If you need a different color, size or style, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items.
Unreturnable Items:
All items in Blowout section and/or with "BLOWOUT" are FINAL SALES cannot be returned. All single LED, LED candle, and Disposable FloraLytes with plastic pull tab are not returnable once tab is pulled and/or missing. Any item that has been used, altered, or damaged will not be refunded.
**If there are any problems with your order, please contact us within 5 business days of receipt of your order. Delay of notifying us within the 5 business days, will result in non returnable orders.
Fraudulent Orders
 All Fraudulent and Suspicious Orders will be reported to the Internet Fraud Complaint Center (IFCC) and proper
government agencies. The
Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation
(FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).
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