  
CSR@PaperLanternStore.com
PaperLanternStore.com
a division of AsianImportStore
830 2nd Ave
Redwood City, CA 94063
Mon-Thur 8AM-5PM PST
Friday 9AM-5PM PST
Toll Free: 1-877-256-8578
Local/Int'l: 1-650-802-8889
Fax: 1-650-802-8883
Mission Statement
PaperLanternStore.com is dedicated to giving our customers the best possible service when you order your products over the Internet. This includes safe and secure processing of your sensitive credit card information, fast processing of your order, courteous service, and continually adding new products to meet our customers' needs.
Welcome to Paper Lantern Store, offering traditional and contemporary décor and gifts for memorable weddings, holidays and celebrations. Carefully selected and imported from Asia, our unique lanterns, fans, candles and wedding décor come in a range of classic, fusion and contemporary styles.
Free Shipping
Free Shipping for orders over $99.00 (This promotion is only valid within the continental 48 states (excludes Hawaii, Alaska, Canada, International, and Priority Mail Orders.)
Free Shipping for orders over $149.00 (This promotion is only valid within Hawaii and Alaska.)
Free Shipping for orders over $499.00 (This promotion is only valid within Canada.)
For orders which qualify for our "free shipping" promotions, we reserve the right to choose the best available shipping option to your destination.
Domestic Shipping Policy & Methods
All orders are shipped from our Northern California warehouse. Transit time may vary, please see below. Major Holidays, Saturday and Sunday are not considered business days.
All non expedited orders including Ground, First Class Mail/Parcel Post (if applicable), and Priority Mail (Domestic & International) orders are PROCESSED within 2 business days, this does not include transit times.
All processing time if based on Pacific Standard time M-F:
| Orders Placed Anytime On | Monday | Orders Will Ship | Wednesday |
| Orders Placed Anytime On | Tuesday | Orders Will Ship | Thursday |
| Orders Placed Anytime On | Wednesday | Orders Will Ship | Friday |
| Orders Placed Anytime On | Thursday | Orders Will Ship | Monday |
| Orders Placed Anytime On | Friday | Orders Will Ship | Tuesday |
| Orders Placed Anytime On | Saturday | Orders Will Ship | Tuesday |
| Orders Placed Anytime On | Sunday | Orders Will Ship | Tuesday |
All expedited orders including FedEx/UPS Overnight, 2Day, 3Day, shipping domestic and internationally will be processed that same day if the order was received before 11:30PST.
US Parcel Post: Please allow 14-25 business days for products to arrive for Alaska and Hawaii. This option does not guaranteed delivery date, and does not include processing times.
US Priority Mail: Please allow 3-7 business days for products to arrive depending on the destination. This option does not guaranteed delivery date, and does not include processing times. This option will be used for all orders shipping to APO, FPO, PO Box, Hawaii, Alaska, PR, Guam, APO and FPO.
FedEx Ground: Please allow 3-7 business days for products to arrive depending on the destination. This option does not guaranteed delivery date, and does not include processing times. For more information on transit times, please place items in your shopping cart, and enter your shipping address for a shipping estimate or quote.
FedEx 2Day & 3Day Guaranteed: All orders placed before 11:30PST on business days are processed that same day. (Example: If you placed an order on Monday before 11:30PST for 2 Day, you will receive your order by Wednesday before the end of the business day). If you are interested in 2Day Saturday, or AM delivery, please call Customer Service CSR@PaperLanternStore.com (877)256-8578 to see if this option is available.
FedEx Overnight Guaranteed: All orders placed before 11:30PST on business days are processed that same day. (Example: If you placed an order on Monday before 11:30PST for Overnight, you will receive your order by Tuesday before the end of the business day). If you are interested in Overnight Saturday, or AM delivery, please call Customer Service CSR@PaperLanternStore.com (877)256-8578 to see if this option is available.
International Shipping policies & Methods
All orders are shipped from our Northern California warehouse. Transit time may vary, please see below. Major Holidays, Saturday and Sunday are not considered business days. This is a US based site and all pricing is in USD. Duties/taxes and brokerage charges (if applicable) are billed to the customer upon delivery of goods. Duties are calculated during the time of import to your country. Shipping times does not include process time, and shipping charges does not include Duties/taxes and brokerage charges (if applicable).
All non expedited orders including Ground, Priority Mail International orders are PROCESSED within 1-2 business days, this does not include transit times.
All expedited orders including FedEx International Economy & Priority shipping will be processed that same day if the order was received before 11:30PST on a business day.
US International Priority Mail: Please allow 5-15 business days for products to arrive. Please allow extra time for foreign delivery due to customs and other factors. Duties/taxes and brokerage charges (if applicable) are billed to the customer upon delivery of goods. Shipping times does not include process time. This option does not guaranteed delivery date. For more information on transit times, please place items in your shopping cart for a shipping estimate or quote.
FedEx Ground Canada Only: Please allow 5-10 days for products to arrive. Please allow extra time for foreign delivery due to customs and other factors. Duties/taxes and brokerage charges (if applicable) are billed to the customer upon delivery of goods. Shipping times does not include process time. This option does not guaranteed delivery date. For more information on transit times, please place items in your shopping cart for a shipping estimate or quote.
FedEx International Economy & Priority Guaranteed: All orders placed before 11:30PST on business days, are processed that same day. International expedited order may vary in transit times, for more information on transit times, please place items in your shopping cart, and enter your shipping address for a shipping estimate. Please also feel free to contact Customer Service CSR@PaperLanternStore.com (877)256-8578
** Paperlanternstore.com has the right to select the best shipping carrier based on your personal delivery requirements (need-by date, value, best overall option, etc).
**Once your order has been SHIPPED, no modification to the order is allowed. This includes coupons, shipping options, adding to the same order, and or canceling items from the order.
**A $11 service charge will apply for any address changes to packages already shipped on the following carriers: UPS, OnTrac, or FedEx.
**All Charges will reflect as "Paper Lantern Store" on your credit card statement.
Return Policy
If you are unsatisfied with your purchase, simply return the item(s) in its unopened, original condition (including all original packaging). Products may be returned at the customer’s expense within 90 days from the date your package is delivered. Refunds are for the cost of the merchandise only and excludes shipping charges (if any) and/or additional rush handling fees.
Restocking Fee:
A 20% restocking fee will apply to any item(s) with broken or ripped barcode seal and any unauthorized, unclaimed, refused, and/or return to sender packages.
Non Returnable Items:
- All items in Blowout section and/or with "BLOWOUT" are FINAL SALES cannot be returned.
- Any items with plastic pull tab are not returnable once tab is pulled and/or missing.
- Any LED items with broken/ripped barcode seals will not be returnable.
- Any item that has been used, altered, or damaged will not be refunded.
- Any Items returned opened & without original packaging.
Your return must be sent via a traceable method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for processing the return.
Return Address:
Asian Import - Returns
830 2nd Ave
Redwood City, CA 94063
Exchanges
If you need a different color, size or style, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item maybe out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items.
Refunds
A refund will be issued, excluding shipping charges (if any) and/or additional rush handling fees, within 3 business days of receiving your returned order. Refunds are issued against the same credit card number you used to pay for the original order. If the order was paid by check, a refund check will be issued and mailed out to your address within 3 business days.
(Some banks may process refund sooner than others, please contact us and your bank if you have not received your credit within 7 business days)
**If there are any problems with your order, please contact us within 5 business days of receipt of your order. Delay of notifying us within the 5 business days, will result in non returnable orders.
Low Price Guarantee:
100% Lowest Price GUARANTEE!
Our Price Protection:
Shop with confidence at PaperLanternStore.Com, and know that we will not be undersold to any competitors.
We strive to provide you with the best selection and lowest prices on paper lanterns, hand fans, parasols, party supplies, etc.
Lowest Price Guarantee Guidelines:
Since it is practically impossible to visit all of our competitors' websites daily, we have put into place a Lowest Price Guarantee Program. Through this program, you are guaranteed to get the best deal through us on any items that we sell.
We will match the final price (ie: price of the product plus any shipping/tax charges) of another website, when all of the following criteria are met.
1. What we are matching is not from any auction sites including eBay, Yahoo Auction, etc. Sellers on auction sites are often gray market vendors who cannot disclose their supply sources and have no way of guaranteeing the authenticity of the merchandise. Recourse is very limited and generally only involves leaving a negative feedback if you receive an item that is not as advertised. Many sellers have a very strict return policy and give you very little time to return an item. We offer you 30 day return - as far as we know, this is the longest time offered by any competitors' on the Internet.
2. The website we are matching must be a site located within the United States and must be an established site as determine by Paper Lantern Store (typically this means the website needs to have at least a working phone number).
3. The website we are matching must not require a login in order to make a purchase.
4. We don't match one deal per day sites and/or daily deals on a regular site.
5. The item that we are price matching must be the same identical item with no modification of any sort.
6. Competitor's item must be available to ship within 12 days of purchase.
If any of the above criteria is not met, we reserve that right to refuse price matching. To have us beat the price on an item, please email us the URL where you found the same item for less. You can just copy and paste the URL from your browser into your email and then send the email to us at CSR@paperlanternstore.com . When we get the email, we will visit that site and make sure that all the criteria are met.
Once we visited the site, if we determine that all the criteria are met, we will price match the item. Please note that the best price guarantee voids all offers including free gifts, coupons and any other promotion offers we may have.
If you have any questions about our lowest price guarantee guidelines, please contact us either by phone at toll free 1.877.256.8578
Contact via email: Customer Service
Wholesale Inquiries
Asian Import Store, Inc. does offer a wholesale department in which we sell our items to the trade only. Asian Import Store, Inc. wholesales a diverse selection of paper lanterns, nylon lanterns, battery lanterns, string lights, silk lanterns, star lanterns, cord kits, parasols, hand fans, and more. Whether you are looking for a great selection of wholesale paper lanterns for your retail store or event, Asian Import Store has a diverse selection of items for you to select from.
If your interested in opening an account with our wholesale department, please visit our wholesale website at
www.aisdistribution.com. You will find all the necessary information on AIS Distribution to opening an wholesale account with Asian Import Store, Inc.
Disclaimer
We regret any typographical errors on this price/order sheet or website, but cannot be held responsible for them. While we make every effort to ensure the accuracy of all information, we reserve the right to make corrections if an error does occur. Merchandise offered is subject to availability. All orders subject to approval. Prices and rates are subject to change without notice. We will make every effort to maintain these prices. Our lanterns are handmade and may have slight variations in colors from what you see online. If you need a very specific color, please call customer service. We cannot guarantee colors/quality. By placing your opening order with us, you agree to our Terms & Condition.
Fraudulent Orders
 All Fraudulent and Suspicious Orders will be reported to the Internet Fraud Complaint Center (IFCC) and proper
government agencies. The
Internet Fraud Complaint Center (IFCC) is a partnership between the Federal Bureau of Investigation
(FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).
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